Frequently Asked Questions
What types of products do you offer?
Brilvex currently specializes in luxury watch cases and have plans to expand into other watch accessories in the future.
Can I return my item?
Yes. We will accept returns as long as a request to return is received by us within 30 days of receipt of an item, and it’s confirmed that the item is unused, in its original packaging. Please read our Refund Policy for more details.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days and typically take 5-10 days for delivery.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
How do I contact Brilvex?
You can reach us via our Contact page. Our team is always ready to help.